Winter Accommodation – COVID Priorities & Guidelines

Winter Bookings

COVID-19 is still with us but the public health policies and outlook have changed significantly from 12 months ago. The current plan for bookings is to return to normal arrangements as much as possible. The key elements are:

to take requests and allocate bookings in the normal way;
to invoice 100% of the booking amount on allocation;
to apply our normal cancellation policy;
for cancellations related to COVID-19, your choice of the normal cancellation policy or the COVID-19 cancellation policy;
the COVID-19 cancellation policy is no refund but entitlement to a booking credit as follows:
- 100% credit for new bookings up to 31 October 2022; then
- a 75% credit for member related classes in the next twelve months to 31 October 2023; or
- a 50% credit for temporary member classes in the next twelve months to 31 October 2023.

Members and guests are reminded to consider taking out travel insurance.

Under the COVID-19 Safe Operating Plan and associated Procedures your responsibilities include:

Providing completed Guest Responsibilities and Acknowledgement Forms for every person in your booking – due on confirmation of booking.
Providing completed Health Declarations for every person in your booking – due 1 to 2 days before commencement of booking. Note: You will be asked to confirm that your vaccination status is up to date.
Practising high levels of hygiene as recommended.
If you are unwell, STAY HOME.
If you become unwell, report it to the Lodge Managers or Booking Officer immediately and seek medical advice.
Abide by all instructions from the Lodge Managers, Lodge Committee representative or a Director, as they are enacting the Operating Plan.
If you don’t participate in the performance of the Operating Plan you will be asked to leave the Lodge and will not receive a refund or booking credit.

You should note that, because of COVID-19 situations, the Club may be obliged to close at short notice at any time and you may not be able to stay. If a closure occurs for or during your booking the COVID-19 Cancellation Policy applies and the Club will not be refunding any payments you have made to other parties.

Club member rates and member booking priority are not available to Members who have not paid their Annual Subscriptions. Please note that for 2022 the Annual Subscriptions were due and payable by 31 December 2021.

Members are reminded that the Annual Subscription must be paid prior to requesting priority winter accommodation bookings. Only those Members who have paid this fee will be included in the priority ballot. Members are also reminded of the POLICY REGARDING CANCELLATIONS and the Directors suggest ALL GUESTS CONSIDER TRAVEL INSURANCE.

Booking Priorities:

Member priority rules apply to and including 8 April 2021 after which time bookings are accepted from Member’s friends who become Temporary Members for the period of their stay. Member bookings in excess of two weeks at any time, or more than one week during public and private school holidays are NOT accepted until after 20 April 2022.

To be considered for Priority 1 and 2, your form must be received by the Booking Officer by 9am on the day of allocation.

Priority 1 – Bookings open 26 March 2022

Includes all Members and where two members of the immediate family are Club Members (ie dual membership), the spouse and all dependent children of that family who will be accompanied by the member.

Priority 2 – Bookings open 2 April 2022

Includes the spouse and dependent children of a single Member who will be accompanied by the Member.

Priority 3a – Bookings open 9 April 2022

Includes Members’ independent children, friends and Member’s acquaintances who will be declared Temporary Members for the period of their stay at any Club Lodge and who will be accompanied by the Member.

Priority 3b – Bookings open 16 April 2022

Includes Members’ independent children, friends and Member’s acquaintances who will be declared Temporary Members for the period of their stay at any Club Lodge and will NOT be accompanied by the Member.

Important Notes: Please read them prior to requesting a booking. Additional information is included with your booking.

Member priority rules apply up to and including 8 April 2022 after which time bookings are accepted from Member’s friends and members who become Temporary Members for the period of their stay.

Rooms and bookings:

Preference will be given to 7-night bookings, followed by 5-night (Sunday to Friday) bookings and then weekends (Friday to Sunday).

Weekly bookings are from either 3pm Friday until 10 00am the following Friday OR from 3pm Sunday until 10.00am the following Sunday. These arrangements are to facilitate weekend skiing. Weekly bookings falling outside these changeover days cannot be accepted until 6 weeks prior to the commencement of the booking.

A number of ‘weekend’ rooms are set aside for weekend bookings which can be booked during Member Priority bookings. Once these have been allocated, additional weekend bookings will be accepted after 20 April 2022.

Single Night bookings may only be made 2 weeks prior to the occupancy and will be charged an additional fee of $30 a night per person (except where a single night booking is combined with a 5-night, 7-night or weekend stay).

Bookings falling outside of change-over days (Friday & Sunday) cannot be allocated until 6 weeks prior to commencement of booking.

Rooms 5 & 6 at Thredbo Lodge share a bathroom and can be booked as a unit (minimum 4 people) – note your request in the comments box or the booking form.

There are 6 parking spaces at Thredbo Lodge. Preference will be given to Members. Please indicate in Step 1 of the booking system or the appropriate section of the booking for if a parking space is required. Car parking is managed by the Lodge Manager.

Room allocation is at the Booking Secretary’s discretion and there is no guarantee requested rooms can be so allocated. To maximise lodge bookings, rooms may change without notice after accommodation has been allocated and invoiced.

Meals

Dinner, breakfast and a light self-serve lunch are included.

Meals are served at specific times as advised by the Lodge Managers.

Catering for dinner is on a fixed menu basis with three options. These are Unrestricted Diet, Coeliac (no gluten), and Vegetarian (no meat, fish or chicken). Members can specify dietary requests at Step 2 of the booking process and Temporary Members can specify requests on the booking form. Your selection will apply for the duration of your stay. If Coeliac or Vegetarian, you must indicate your requirement in the booking request.

Special Diet: The Lodge Managers will do their best to assist with other, specific, medically certified dietary requirements. Please include comprehensive details in the comments section at step 3 of the Booking System request or on the booking form. Special diet requirements may be catered for at the discretion of the Lodge Managers.

If children under 18 wish to be served an adult meal for dinner, please advise in the comments section of the booking request or form.

On day of arrival, LOdge Managers are to be contacted before 5.00pm of a guest is unable to arrive in time for dinner at 7.00pm. If unavailable, contact the Booking Officer, but only as a last resort.

Lodge Managers details can be found on your invoice.

Rooms

All rooms have ensuite facilities.

Linen including towels will be provided, but toiletries are not provided.

It is the responsibility of departing Members/Temporary Members to:

- clean their bathrooms. Necessary materials are provided.

- leave their rooms in a tidy state with doonas and pillows left neatly on the beds

- empty all rubbish bins

- remove all linen and towels from the room and place in the designated area

- maintain general tidiness of the kitchen, dining, bar and common areas when used.

A $40 cleaning fine per room will apply if a room and bathroom is not left in a satisfactory state on departure.

There is no charge for children under 3 providing they bring their own food, cot and linen

Children under 3 requiring food will be charged at $32 a day and requiring food and linen will be charged $35 a day. Please request at time of booking.

Conduct

The Lodge Manager, staff and all guests including children must behave in an appropriate manner towards each other and taking into consideration the impact of their behaviour to others.

Members/Temporary Members accompanied by young children are reminded that facilities for children in the lodges are limited. Parents are responsible for their own children at all times during their stay and are responsible to ensure that the behaviour of their children is acceptable and does not disturb other guests.

The common areas are for general and quiet enjoyment. Accordingly noisy or disruptive behaviour (including computer games etc) should be controlled.

The use of mobile phones and electronic devices is restricted within the public areas of the lodges. Calls to and from mobile phones should not be taken in the common area.

Any guest (including children) whose conduct is found by the Club to be unacceptable may in future have their booking privileges withdrawn.

Rebates, Deposits, Payments, Cancellations and Refunds:

Rebates:

The 2022 Accommodation Rebate of $190.00 is redeemable by that Member against the accommodation expense incurred when that Member stays at Dulmison Ski Club during the relevant calendar year provided that the member’s Annual Subscription Fee is paid in full by 28^th February 2022. The 2022 Accommodation Rebate will appear as a credit on your account after a booking is made and before your invoice is sent. If there are multiple Members in a booking, available rebates can be transferred on request to the booking Member’s account to credit against the booking. If you are making multiple bookings over the season you can choose the booking to which your rebate is applied.

Deposits:

Members: A 40% deposit is required on receipt of invoice to confirm the booking. Your accommodation rebate can be applied toward the deposit.

Temporary Members: A 60% deposit is required on receipt of invoice to confirm the booking. If payment is not received within 48 hours the booking will be cancelled. Please email bank confirmation of deposit.

Payment:

Payment must be paid in full on receipt of invoice. If payment is not received within 48 hours the booking will be cancelled. Please email bank confirmation of payment if paying by EFT to dulmison@hotmail.com
If full payment is not received within the time stipulated, cancellation charges will apply. See Cancellation Policy for details.
Payment can be made by credit card (through the Booking System) or by EFT.
The invoice amount for a booking does not include an available rebate. When paying by EFT you may adjust the invoice amount by your available rebate. Outstanding balance amounts do include available rebates, and the rebate will be utilised when you select the credit card option to pay outstanding balance. Available rebates of other Members in a booking can be transferred to the booking Member. To transfer a rebate, please contact the Winter Booking Officer prior to making your payment. See your invoice for information on how to utilise your rebate.

Invoices will be sent via email. Please check your email address through the “Manage Account/View My Details” option on the Booking System prior to making your booking. Please ensure you include your current address on any booking form or other correspondence relating to winter bookings. Invoices will show the total amount owing on the invoice and your overall account, as well as cancellation details.

Cancellations (and booking transfers):

Bookings cannot be transferred without the authority of the Booking Officer.

If required by the Covid-19 Safe Operating Plan, bookings can be cancelled at any time by the Club. If a booking is cancelled by the Club, accommodation payments for days not used will be refunded in full, provided that the guests in the booking have complied with the Operating
Plan and directions made under it by the Lodge Managers, Lodge Committee Chairman or a Director of the Club.

If authorised, bookings will be cancelled/changed and payments refunded, less a minimum charge of $100 (GST inclusive) per person, depending on the period before the intended start of the booking.

Cancellation Policy and Refunds:

Bookings cannot be transferred without the authority of the Booking Officer.

Bookings may be cancelled/changed and payments refunded, depending on the period before the intended start of the booking. The following cancellation charges apply:

Period from cancellation to start date	More than 60 days	31-60 days	15-30 days	14 days or less
Cancellation charges as a percentage of the total cost	0%	40%	70%	100%

Members only – If rooms are on sold and the lodge is full members will only be charged 40% of the accommodation cost.

Refunds will not be made for cancellations received on or after the starting date of the booking except under exceptional circumstances and will be subject to the approval of the Directors.

COVID-19 Cancellations – Applies if a member of the group in the booking tests positive to COVID-19 in the week preceding the booking, certified by a medical certificate or proof of a dated positive COVID-19 test result, to the reasonable satisfaction of the Club. Please follow the current NSW Health advice for rules regarding isolation time-frames and household contacts, and DO NOT attend the lodge if you are required to isolate. Your choice of the normal cancellation policy (above) or the COVID-19 cancellation policy. The COVID-19 cancellation policy is no refund but entitlement to a booking credit as follows:

100% credit for new bookings up to 31 October 2022; then
a 75% credit for member related classes in the next twelve months to 31 October 2023; or
a 50% credit for temporary member classes in the next twelve months to 31 October 2023.

All other cancellations – cancellation charge is 100% of the cost of the cancelled accommodation.

YOU MAY WISH TO CONSIDER TRAVEL INSURANCE

Winter booking rates are here